Management

Creating Confidence Through Action

Photo by sydney Rae on Unsplash

Photo by sydney Rae on Unsplash

Nearly every single person can relate to an experience of feeling intimidated. And what’s important to realize is that intimidation can quickly lead to negative self-talk, which can quickly lead to hesitation, second-guessing, and depleted confidence.

The best way to counter insecurities — or the fear of inferiority— is to practice mindfulness and actions to create confidence. Confidence can be increased and most notably, it can be increased in adulthood.

Research shows that women tend to be less confident and undervalue their competence, while men tend to overshoot their competence, which is directly linked to their high levels of self-confidence. The short and sweet psychological reasoning of it is this: girls observe the benefits received from people-pleasing and good behavior at a young age. They also see boys rough-housing and getting into trouble. This conditioning leads our girls to take fewer risks and consequently teaches them little about resilience in the process. The kicker? Resilience is a confidence builder. Conversely, boys get daily doses of resilience as they learn to accept criticism and consequence.

If you are a man you may think of the times you were reprimanded growing up. If you are a woman, you may relate to the narrative of ceasing “poor behavior” to keep your good grades, reputation, and likability intact. But what is seen to be important in childhood, such as being a well-behaved child, actually can set the stage for less success in adulthood. Research shows that confidence matters as much as competence to achieve promotions, raises, and even contentedness.

This means that as a people manager, we must encourage all within our teams to explore their confidence and guide the process. In order to create an inclusive climate, leading to better team cohesion, innovation, and productivity, discussing confidence is important.

You will likely find that based on the psychological undertones just briefly discussed here, women will benefit most from confidence creation, and men will learn their predispositions — demonstrating to all team members that there is room for personal growth and professional development. Consider sharing not only the science behind confidence (more can be read about the confidence gap by authors Katty Kay and Claire Shipman) but provide the tools to your team to practice confidence builders.

As a starting point, ask team members what confidence means to them. More specifically, what does a “confident you” look like? ​

Second, ask team members what this confident person behaves like and what this person accomplishes.

Third, what does this person look like, and how does he or she present themself?

Envisioning what ​it is a person wants provides an opportunity for clarity. It also presents an opportunity to recognize areas for growth. In addition to this grounding visualization exercise, provide team members with resources — such as confidence tips and education. I provide weekly confidence hacks here on my company’s Instagram page.

Cheers to a more confident you — have a good week.

Why Investing in Managers is an Active Equality Effort

Image by Charles Forerunner, Unsplash

Image by Charles Forerunner, Unsplash

In my recent research, I found that women were conclusively more affected than men during COVID-19, a predicament that continues to prevail and evolve, but a close second on the scale of most affected were parents (male and female) as a consequence of managerial frameworks or lack thereof.

Managers and broader corporations as a whole who refused to recognize the complexities of COVID-19, and the associated detrimental factors, compounded the problems for parents specifically. In many cases, organizations made it so difficult for employees to co-exist in their new reality of balancing the care for children with careers, that one parent was forced out of their jobs: mothers. This should not come as a shock based on the knowledge that over two million women are or have considered taking a leave of absence or leaving the workforce entirely due to the COVID-19 crisis, but it should be shocking.

The reason for this forced departure is “simply” based on the fact that what we think about care and who is responsible for it is faulty. This is where the concept of Default to Responsibility comes in and is a newfound necessity for organizations to understand. 

While the research shows that some corporations directed their managers to be flexible, they did not define what flexibility was or how to achieve it. Further, it was found in a Riveter study that only six percent recorded their employer changing benefits to help parents during the pandemic. Six percent! An absence of empathy paired with clear expectations for managers to follow created a climate filled with tension, mistrust, and lower productivity. Innovation flattened, stress increased, and now corporations face the costly reality of replacing the women they lost. For each woman who departed, organizations can expect to pay six to nine months of the individual’s salary to replace her. 

Managers must receive adequate education and preparation for how to be steadfast amidst uncertain environments. Inclusive climates require effort, knowledge, observation, and consistent discourse. Without the constant efforts of improving climate -- a very feasible and reasonable process for managers to achieve -- it will unravel at the seams as pressures supersede values. An unsustainable approach and one that ensures inequality.

THOUGHT STARTERS:

If you are a manager --
Consider value-based leading. What is one of your core values? Why is it relevant to your leadership?

If you are a governor of a corporation -- 
What resources are you giving to your managers to create inclusive climates that spark higher engagement, minimal turnover, and superior problem-solving?

First posted on LinkedIn.

Cultivate a Leadership Culture

Richard Sagredo

Mimicry. We see this both in nature and in the workplace. Whether it's the viceroy butterfly attempting to look like its more attractive counterpart, the monarch (I’m partial), or if it’s the malleable mind of an employee who mimics a leader’s behaviors, we must create organizational frameworks that encourage an environment that fosters leadership. 

What steps can organizations take to mold future leaders and help individuals reach their full potential? 

Mentorship

Formalized mentor programs are implemented to help people evolve. Whether a person is a new or tenured employee, the act of mentorship is invaluable. Mentors can shed light into life experiences: missed opportunities, successes, behavioral shortcomings, moments of strength… The list goes on. Organizations have an opportunity to help employees advance in more ways than one when a flexible but scalable mentor program is put into place.

[But here’s the thing -- if there isn’t a mentor program, that should not stop you from seeking out a mentor. Notably to my female audience, do not be afraid to ask for time from someone you respect. Observe the people you want to mirror and ask yourself why. Request time with this person.] 

Acknowledgment

I mention acknowledgment more than I do not. Why? It’s a powerful way to establish relational trust and respect. Furthermore, it increases discretionary effort (who doesn’t want to work harder for someone they respect and appreciate?). If you find yourself in a work environment without acknowledgment, the organization is missing the mark. Herein lies an opportunity: It can start with you. Acknowledge your colleagues, your direct reports, and even your boss. A contagion of acknowledgment can change workplace cultures into supportive, accountable ones.  

Consistency

Can your colleagues count on you? In an organization where leaders are notoriously late for meetings, cut off counterparts to take calls, and interrupt repeatedly to hear their own voice, there is little hope for the next class. Consistency is a double-edged sword. Do you want to be consistent? Craft what you want it to mean for yourself. To me, being consistent means many things. That I deliver work in a timely way, done with thought, effort, and a scrutinizing eye. But it also means being a confidant, and a voice of reason. It means providing emotional regularity, and being truthful about distractions. The truth is, consistency simply defines a repeatable pattern. This is why it is essential to craft what consistency means within your organization. Consistent leaders can encourage collaboration, trust, and accountability. 

We absorb tendencies from people we are around the most. And there’s no spoiler here, we spend a lot of time at work - at least 10 continuous years of our life. Great place to pick up habits, but it’s an even better place to practice habits, and teach others those habits. 

Foster leadership by being a mentor, by acknowledging others, and by consistently leading by example. If you want your organizations to foster an environment of leadership, it starts with you. 

First published on LinkedIn.

A Call for Ethical Leadership

Photo by @jaysung

Photo by @jaysung

Just as a heightened awareness of ethical imperialism is necessary for international business, so too is the knowledge that there is no such thing as "global ethics." What is considered to be acceptable in Bangladesh (i.e., working conditions) may be considered appalling and unethical to Switzerland. Whether or not the Swiss company chooses to do business with another country that may disregard basic human needs, depends upon the company’s ethical code. The point is the drastic difference in ethical foundations. There is simply not a synonymous ethical language spoken across nations and thus, it is paramount that the ethical standards referenced within nations are consistent and prevalent. 

Considering cultural relativism must be taken into account when doing business internationally, it’s equally as important to have leadership in place that recognizes the nuances in cross-culture ethics - well, not only cross-borders but within them too. Three guiding principles suggested for ethical consideration in difficult scenarios include: 1) Respect for core human values, 2) Respect for local traditions, and 3) The belief that context matters when deciding what is right and wrong. We can adopt ethical leadership in our backyard - and these considerations have the ability to permeate throughout a culture.

This is timely. We are in need of ethical leaders. 

There must be a backbone for corporate ethics. At the root: ethical decision making is the difference between successful companies and broken ones; the variance in nations that thrive, and those that are broken from within. If leaders do the work, they will be aware of the steps to take when an ethical dilemma is presented. Without a guideline, those in positions of influence and in positions of power could make a decision lacking in sound judgment.  

What should be applied in any decision-making process? 

Preciseness. 

It’s logical that any person who faces a predicament should reference corporate materials that were created to help guide leaders in complicated situations. The majority of companies  (ninety percent of all Fortune 500 companies, in fact) have codes of conduct. These materials have the need to be explicit about procedures in an array of situations. If a lack of specificity is provided, the leader should seek out answers to questions. Ideally, though, these procedures are already in practice.

Call for Core Values.  

At the deepest level of an ethical dilemma, leaders should reference core values in order to determine their next steps. These values include respect for human dignity, respect for basic rights, and good citizenship. These concepts are in alignment with the theoretical concepts constructed for ethics, as seen in ethical leadership texts dating back to the 1970s.

When determining what is ethical, it would serve the leader well to consider these core values and or ethical theories, prior to making a decision and/or presenting options to a  supervisor. 

But what about the processes for implementation of these guidelines? 

Ethics Committee.

Adopting an ethics committee will support the goals of maintaining an ethical organization. The committee can be composed of both company leadership and representatives from all company hierarchy. The purpose is to discuss ethical issues/problems being faced. It is important to include all levels; when subordinates feel like their input is valued, they are more likely to be invested in the company, ending in higher loyalty and decreased turnover. The participants would be welcome to provide input into possible ethical code additions or adjustments. 

Leadership Training.  

It’s no surprise that subordinates learn by example. In order to ensure proper conduct,  leadership training would be paired with ethical values training. This training would provide the framework for ethical decision making and would help team members learn about appropriate conduct in an array of situations. This would be part of the on-boarding process, a foundational topic raised in meetings and corporate updates, and would be an annual training program.  

Code of Conduct. 

A code of conduct would not only be created, it would be treated as the road map for decision making. The code of conduct, or ethical standards, would need to be treated as the must all, whether at home or abroad. This consistency would reaffirm the company’s values and help establish its footprint for ethical practices. 

What practices does your organization have in place to ensure ethical leadership?


First published on LinkedIn.