Management Musts (To Manage Yourself!)

In order to manage others well, it’s no wonder you must know how to manage yourself. 

As managers climb the corporate ladder, feedback can become sparse. This concept of leaders losing their way is an HBS favorite of mine. Why? It shows us that no one, no matter how well-intentioned, is completely insusceptible to losing our way. 

While having a confidant is advised, it is also advised to look inward for the answers. Just as you regularly audit your team’s output, regularly ask yourself questions that provoke introspection. 

• How do I behave under pressure? 

• Am I modeling the behaviors I want my team to exude?

• Do I give team members actionable, timely, and direct feedback?  (Remember, feedback should not be kept for yearly reviews alone. Feedback should be a constant, with team members knowing exactly where they excel and where they can improve.) 

Perhaps in the self-assessment, you realize that you’ve demonstrated characteristics of frustration, stress, and short-tempered during times of being under pressure. What can you do about that? First, realize that during challenging times – whether company-specific or team specific – team members will observe your behavior and replicate it almost immediately. If you find you are quick to blame, or quick to become frenzied, you have the power to better manage these behaviors. The goal here should be to answer your questions honestly, and seek feedback when you simply feel unsure. (Word to the wise: The people who typically think they need the least self-reflection, need it the most! If you think you have it all figured out, give this exercise a try. You might even elicit responses from your team members rather than answer the questions independently.)

An integral part of being an effective manager is not only focusing on the professional development of your workgroup, but it must include self-regulation practices, introspection, and a will to change.

Leading with Integrity

Reinvigorate your leadership practice in 2023 with this philosophy.

If we dissect the root cause of interpersonal conflict, we find it’s nothing revolutionary. It is often about an absence of integrity. To me, integrity is the amalgamation of honesty and respect. If this is seemingly rudimentary… good! It won’t be easy to forget. Are you truthful on a daily basis? Do you respect your peers? If you answered “yes” to these two questions, you are well on your way to leading with integrity. But if we are being completely honest with ourselves, odds are there’s room for improvement.

According to Mindy Mackenzie there’s a truth telling crisis in corporate America. All too often individuals are concerned about the consequences of the truth and lack the courage to tell it. (Fostering inclusive climates support truth telling!)

It’s unlikely that managers set out to lead with an absence of integrity, but when there are tight deadlines, process conflict, personality clashes, and the like, managers are poised to become stressed. Unfortunately, stressed managers may stretch the truth to superiors in the name of saving face and may also fall into the pit of credit theft. A integritous leader would not do either of these things.

But, if you aren’t investing in your personal development (by reading this blog) who will help keep you accountable? Work to create a network of people you respect, are respectable, and can help guide you in the best of -- and most challenging -- times. It's never too early to establish this. 

What’s beautiful about truth-telling is it’s cyclical. When a leader has a fierce team of honest confidants, they are less likely to become ego-maniacs. Similarly, when the developing manager encourages his or her team to tell the truth, regardless of whether they will like the feedback, they perpetuate the truth serum culture.

It’s when you lose the drive to be honest that we compromise ourselves and pave the path for a false reality – one where truth is non-existent. Have you ever been afraid to tell the truth, fearing disapproval, belittlement, or conflict? It’s up to you to ensure this is not the reality for your team.

In 2023, guide your decision-making and communication as a manager through the lens of honesty and respect. It won’t go unnoticed.

Too Busy to Be a Good Manager? Time to Reset.

Photo by Brett Jordan on Unsplash

Feeling mentally and physically drained as a manager of people? You’re not alone. Managers everywhere are grappling to keep up. Flexibility, empathy, consistency, and intentional leading takes energy. Thus, it’s no wonder many managers struggled during the pandemic’s peak which has flowed over into the present day.

How does one know what to say, or what to do when faced with circumstances never seen before? How a manager behaves is a pretty basic leadership style trait: There are people who are relationship-centric, and there are people who are task-centric. Both profiles are easily identifiable among managers – and from your own personal experiences, I’m sure you’re thinking of a manager who tended to lean one way or another. When managers are under stress which is compounded by “the unknowns” it can be easy to resort to what is most comfortable, regardless of what is best for the team. 

If you are a manager reading this, it’s probable you were trying to keep your head above water in the past year and a half. You may have become overly invested in personal experiences that ended up hurting productivity, or you may have compartmentalized other peoples’ issues as a concern that was not your own.  Perhaps now is the ideal moment to reflect upon what could be done better across the spectrum and how you can prepare for crises. Evaluate the current atmosphere and team dynamics to make up for the damage done or for the missed opportunities.

First, slow it down.

I get it, easier said than done. But the nation is catching up to this whole “people matter and we better invest in them” thing, so it is your job to take the steps needed to ensure the vitality and successes of your workgroup.

What helps slow things down, you may ask? Emotional regulation. How are you feeling, why are you feeling that way? Are you quick to react under stress, or do you reflect and respond? Impulsive decision-making – what I like to call “hectic direction” – will only cause uncertainty and concern among team members. Being thoughtful and poised is not to be confused with being slow. Steady yourself with deep breathing, fair turnaround time, and clear expectations about what can and cannot be done within predefined time frames.

Second, reignite feedback.

Whether your corporation provides formal reviews or not, you should be giving your team members regular, quarterly reviews. Work with your team members to set goals, output, timelines, and reasonable expectations about what a person can count on with upward mobility, pay, flexibility, or career pathing. Do you spend time with your team members individually? What are you doing to ensure their psychological safety? Listening is the first step to establishing trust and with trust, candid conversation and better performance will follow.

This is a great summer exercise to employ prior to the frenzy of back to school and the decrease in summer vacationing.

Is There Validity to 360° Reviews?

Photo by Ben Sweet on Unsplash

Research shows that leaders can use feedback from 360° review methods to understand and improve behavioral tendencies. Feedback is, after all, a powerful way to capture the scope of perspective about an individual (which may or may not be favorable). However, the opportunity lies in what people -- or better yet, the organization -- chooses to do with that feedback. 

There is a surprising set of data that shows underlying flaws with how these 360° reviews are being utilized and facilitated. Regrettably, most companies are missing the mark. Corporations that opt to forego regular performance discourse throughout the year, and instead rely solely on the annual review for an overarching picture of one person, can be misleading. The absence of consistent discussion about behavior and performance creates a black box; what will people say about me this year? Over time, employees and managers alike start to begrudge the process and disregard the results. What was meant to be used as an educational tool has instead turned into a villain.

Thus, it is not necessarily the tools corporations use for employee feedback and performance assessments, but rather the foundational expectations that are set. 

If you use a 360° tool, evaluate the internal perception of its worth. Are people afraid of it? Dread it? Think it’s the best thing since sliced bread? Regardless, you must consider the below in order for the process to be effective. 

It is imperative to: 

1) Have a plan in place for post-review feedback in order for said feedback to be acted upon and used. Without a plan (a coach, journal installments, 1:1 meetings, etc.) information is likely to only be received and never acted upon. Without effort, there will be no behavioral change.

2) Have a standard practice in place to ensure a) response confidentiality and b) standards of conduct. At times, feedback may not be authentically provided if staff believe their responses will come back to "haunt them" later on. Further, a review of another person is not the time to hash out personal conflict. All team members must understand this distinction or results will be skewed.

3) Make sure top leadership does not downplay its validity or importance. Without leadership backing the process, it's a waste of time. Not only is it time-consuming and costly, but it's also necessary to have a trained individual assessing the information, helping extract positive feedback (not just negative feedback that could possibly overwhelm and alienate the recipient). 

It’s also essential to be clear about the purpose of the 360-degree review while also coaching the staff on what to expect from the process. It's been found that the best 360 assessments focus on talents and capabilities first, prior to delving into areas that need improving. These are all components that assist in making the review process more beneficial and allow leaders to learn, as well as fine-tune their behaviors and attitudes. 

Unsure of where to begin with how to effectively get and give feedback? It may be time for a cultural climate temperature!